Service is subject to status and network availability. Broadband speeds are affected by various factors including distance from the network, time of day, internal home wiring and in-home Wi-Fi. Minimum, maximum and average speeds are based on actual access line speeds within those postcode areas. If you receive speeds significantly below than the minimum stated here and we’re unable to fix it, you can cancel your contract at any time with no termination fee, in accordance with the Ofcom voluntary code of practice. A £50 connection fee & £96 router charge applies to all Excel Fibre products unless otherwise stated.All prices include VAT and are based on payment by Direct Debit. 24 month contract applies unless otherwise stated. Pricing correct at time of publishing.